Onkyo products are manufactured for different regions based on unique technical and certification requirements that match individual countries. Due to varying pricing, taxation, and safety regulation in different regions, Onkyo products are warrantied and repaired only in the region of purchase.
If the product is bought from Japan, please bring it to our Japan service centers for repair.
Onkyo Japan service centre information (in Japanese):
Onkyo Japan service contact form (in Japanese):
Onkyo Japan service contact form (English, by Google Translate):